My story

In the early 1990s, motivated by the desire to advance the world of business, I chose the profession of consultant in management before even finishing my master’s degree and I practiced this profession throughout my career.

 

After working for a large consulting firm, I arrived on the subject of clients by chance. But as soon as I started working in this field, I never left it. I had the opportunity to participate in the creation of a firm specialized in the relationship and later on the client experience, which allowed me to gain in competence and develop a real passion. To me it’s not just a specialization. The management of companies through customer experience has become a personal conviction and a source of inspiration and continuous innovation to carry out the projects entrusted to me.

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All companies, whether private or public, have customers and we are all customers of many suppliers. Therefore, this is a subject that concerns us all. One one hand, it is not uncommon to hear professionals complain about the difficulty in finding, managing and satisfying clients. On the other hand, customer demands continue to increase. Customer experience management helps to reconcile these points of view and to find interesting solutions for the company, its customers and its employees.

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This topic is still underexploited in many companies. That’s why I created Customer Centricity. My goal is to share my knowledge and help businesses take advantage of it.